Terms and Conditions

Introduction

Fluttr is a new kind of dating App intended to create a safer and more trusted way to date “online”. The new Fluttr App is brought to you by Fluttr Ltd., a UK registered company, Company number 13056432 and an address of 1 Mereside Alderley Park, Nether Alderley, Macclesfield, Cheshire, England SK10 4TG.
The following Terms of Use outline what the App does, how to interact with it and what your and our responsibilities are to each other.

Age restrictions

All users of this App (whether subscriber users or those just ‘Browsing’) must be 18 years of age or above. We are able to verify subscription users age through the Apps verification process. However, those who are not subscribers are expected to stop using the App if they are not 18 years or older yet.

App Subscriptions

The App works on a paid subscription basis. By charging for people to use the App we can avoid having to make money by selling user data at targeted advertising.

Subscriptions are charged on a monthly basis and automatically renewed until you decide to cancel. We try to make the process of cancelling as straightforward as possible because we are thrilled that people use our App but even more thrilled when they find their match and no longer need the App. For more information on subscription frequency, pricing and cancellation please refer to your app store – Apple or Google Play.

Creating an account

Although we welcome people to download and take a look at the App before subscribing (i.e. ‘window shop’), we do ask that all users create a user account. To get full access to the App and all of its functions though, you must create a verified account and pay a monthly subscription.

Limited Account:

To create a limited access account, you will need to provide some basic, mandatory information:
– Name
– Email address
– Date of birth
– Gender

Verified Account:

To ensure the safety and comfort of our users, we require all users who want full access to the App to be verified through the ID verification service Yoti. (For more information about Yoti, their terms and privacy policy please click [here].
The verified information, including your name, date of birth and picture will become set on your account and cannot be removed, changed or hidden from your account profile. You will be able to block your profile from being viewed by some users but you cannot block this information from any user you want to interact with.
The App will ask you more information about you and your preferences. Although providing some of this information is entirely voluntary. The more information you give the more able the App will be in showing you appropriate matches.
The App implements Artificial Intelligence (“AI”) in many of its features including perfecting your profile. Some of the information provided by you will be modified to ensure your preferences are clearly communicated to prospective matches.

The information you provide will form part of your profile. Some information will solely be viewable by you but other information will be available to other users. Some information that cannot be made private is your real name and the photo that was used to verify your identity. This type of information is important to ensure that the people using the App are who they say they are and do not mislead others. This avoids one of the biggest issues on dating apps in general; “Catfishing” or using other people’s identities to attract and even defraud people.

Searches

The App works on a paid subscription basis. By charging for people to use the App we can avoid having to make money by selling user data at targeted advertising.
You will only be shown users who meet the criteria you have set in your searches. If you want to see more or fewer matches you will need to modify your search criteria accordingly or wait for the right user to join the App who is a match for what you are looking for.

You may set multiple searches and save them in your account. Again, these searches and their filters will only be seen by you and no other users.

Matches

When someone comes up in your search results you can view their profile and connect if you wish to by clicking on the Fluttr fly.
When you click on the Fluttr fly, a notification is sent to that user and they are given the option to match with you or to decline.
If you match, you can then send instant messages via the App or via voice/video call using our audio and video calling service.
If the other user declines the match then neither you nor that user will see each other’s profile in the App.

Notifications

You can turn notification on or off through the setting in the App at any time.
If notifications are turned on you will receive notifications when you match with someone as well as other updates from the App.

Complaints and reporting abuse/inappropriate behavior

We strive to make the App a safe and fun environment for all users. We ask that all users do their best to be respectable and kind to other users. To help our users we have provided a user guide which outlines some behaviors which are discouraged and could lead to temporary blocking of a user’s account from the App or permanent removal.

If you as a user are offended or upset by the behaviour of another user you will always have the option to block that person from viewing your profile and interacting with you. However, if you feel that person’s behaviour should be reported so that others who use the App can be protected we encourage you to make a complaint through the App

As a customer, if you make a complaint against another customer that customer will automatically be blocked from viewing your profile if you have not blocked them yourself. You will also no longer be able to view their profile in the App.

Complaints will be handled according to the complaints process established by Fluttr. Responses to complaints may vary depending the severity of the behavior, the number of complaints or the repetition of the same behavior multiple times by the same user.

A person who has received a complaint may be warned against repeating the behaviour in the future, temporarily blocked from using the App or in the most serious situations blocked from the App permanently.  We reserve the right to uphold a permanent ban and any paid subscription will be non-refundable. It is your responsibility to cancel recurring subscriptions with your app store.

The App may also introduce from time-to-time other features to ensure the safety of its users such as a traffic light system with green for users who have not received a complaint and amber for those who have received complaints but not serious enough to be removed from the platform.

Third party resources and links to other sites

Links to other Sites may be included or be embedded into our App. Unless expressly stated, these Sites are not under the control of Fluttr.
Fluttr neither assumes nor accepts responsibility or liability for the content on third-party Sites.
The inclusion of a link to another Site is for information purposes only and does not imply any endorsement of the Sites themselves or of those in control of them.

Acceptable use policy

This Site must only be used in compliance with these Terms and Conditions.
You must not use this Site in a manner that is unlawful or fraudulent. You must not knowingly cause harm to the Site by uploading, sending or in any other way transmitting data that contains any form of virus or malware or any other code designed to adversely affect computer, hardware, software, or data of any kind.
You must not knowingly cause harm to any other user of our App.

Intellectual property

With the exception of content a user adds to the App, all content included on the App, including copyright or trademark material or other intellectual property, belongs to, or is licensed by Fluttr. Such content is protected by Intellectual Property laws and regulations and may not be copied, reproduced or used in any way without express permission of Fluttr.
User Content – As a user, you may upload content such as pictures and messages through the App. By uploading this content or showing this content with other users you do not give away your intellectual property rights to that content. If another user shows you their photos or writes you a message that DOES NOT give you the right to use those photos, messages or any other content of theirs without that user’s express permission. The term “show” is used instead of the normal “share” here to emphasise the fact that viewing photos and other content on this App (or indeed on any social media type app) does not mean the person “showing” the content is giving you any right to use it yourself.
Any user found to be using content of another user without their express consent will be subject to suspension or possible termination from the App.

Indemnity

As a user, you shall defend, indemnify and hold harmless Fluttr against claims, actions or proceedings for losses, damages, expenses and costs (including court costs and reasonable legal fees) arising out of or in connection with your use of the Fluttr App.

Limitation of liability

Fluttr strives to make a safe and fun environment for its users. However, it accepts no liability for any damages that may be caused to a user either directly or indirectly through the use of the App. Any liable Fluttr does have to any user is limited to the amount paid by the user in Subscription fees up to a six-month period.
Nothing in these Terms seed to exclude or limit Fluttr’s liability for death or personal injury caused by negligence (including negligent actions taken by employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation by Fluttr. Nor does it limit any liabilities otherwise required under law.

Warranties

Fluttr makes no representations, warranties or guarantees that the App will meet any specific user’s needs or requirements, that it will not infringe rights of third parties, that it will always be fully functional and available, that it is compatible with all mobile systems or hardware or that it is secure. Fluttr only warrants that it will use reasonable care and skill to make the App meet users’ needs and that it is safe and secure. For more information about your rights as a user, please contact either Citizens Advice Bureau or the Trading Standards Office.

Changes to these terms and conditions

Fluttr may alter these Terms and Conditions at any time. If Fluttr decide to do so, any such changes will become binding on all visitors on their first visit to the App after the changes have been made.
All visitors are therefore encouraged to check this page and read our Terms and Conditions upon every visit to our App.

Data protection, privacy and cookies

These Terms and Conditions have been drafted in line and in accordance with the Data Protection Act 2018.

Use of this App is governed by our Privacy Notice and Cookie Policy. These policies are incorporated into these Terms and Conditions by reference.

Severability

If any provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, these provisions shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

Law and jurisdiction

These Terms and Conditions, and the relationship between Fluttr and visitors or users of our App (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England and Wales.
Any disputes concerning these Terms and Conditions, the relationship between visitors, users and Fluttr, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the court of England and Wales.

Contact us

If you have any questions or concerns in regards to these Terms and Conditions please feel free to email us info@Fluttrdating.com

 

Version: 1.3
Last Updated: 07 Feb 2022