Subscriptions are charged on a monthly basis and automatically renewed until you decide to cancel. We try to make the process of cancelling as straightforward as possible because we are thrilled that people use our App but even more thrilled when they find their match and no longer need the App. For more information on subscription frequency, pricing and cancellation please refer to your app store – Apple or Google Play.
Creating an account
To create a limited access account, you will need to provide some basic, mandatory information:
– Email address
– Date of birth
The information you provide will form part of your profile. Some information will solely be viewable by you but other information will be available to other users. Some information that cannot be made private is your real name and the photo that was used to verify your identity. This type of information is important to ensure that the people using the App are who they say they are and do not mislead others. This avoids one of the biggest issues on dating apps in general; “Catfishing” or using other people’s identities to attract and even defraud people.
You may set multiple searches and save them in your account. Again, these searches and their filters will only be seen by you and no other users.
Complaints and reporting abuse/inappropriate behavior
If you as a user are offended or upset by the behaviour of another user you will always have the option to block that person from viewing your profile and interacting with you. However, if you feel that person’s behaviour should be reported so that others who use the App can be protected we encourage you to make a complaint through the App
As a customer, if you make a complaint against another customer that customer will automatically be blocked from viewing your profile if you have not blocked them yourself. You will also no longer be able to view their profile in the App.
A person who has received a complaint may be warned against repeating the behaviour in the future, temporarily blocked from using the App or in the most serious situations blocked from the App permanently. We reserve the right to uphold a permanent ban and any paid subscription will be non-refundable. It is your responsibility to cancel recurring subscriptions with your app store.
Third party resources and links to other sites
Acceptable use policy
Limitation of liability
Changes to these terms and conditions
Law and jurisdiction